Everyday fixes
Something stopped working?
Call us or send a message. Below are the everyday problems we fix, at your desk or over the internet.
Computers
- Slow, or takes forever to start
- Won't start, or stuck on updates
- A program won't install or won't open
- Camera or microphone not working in video calls
- Moving everything to a new computer
- Wiping an old computer before it goes
Email and Office apps
- Email stopped arriving, or is stuck in the outbox
- Your emails land in other people's spam
- Outlook keeps asking for your password
- Mailbox full
- Your address is sending spam you didn't write
- Office or Acrobat won't open
Passwords and sign-in
- Forgot your Windows or Mac password
- Locked out of your email or Microsoft account
- Lost the phone that gets your sign-in codes
- Passwords on sticky notes, ready for a password manager
Printers and scanners
- The printer says it's offline
- Prints from one computer but not the others
- The scanner won't send to email or a folder
- A new printer to set up on every computer
Wi-Fi and internet
- Wi-Fi doesn't reach the back room
- The internet drops a few times a day
- A new router or internet provider to set up
- Can't reach the office files from home
Files and backups
- OneDrive, Google Drive or Dropbox stopped syncing
- A shared folder won't open on one computer
- A file deleted by mistake
- Not sure the backups work
Scams and viruses
- A pop-up says you have a virus and gives a number to call
- Clicked a link in a strange email
- A caller claiming to be tech support got into your computer
Phones and tablets
- Work email or calendar missing on your phone
- A new phone to set up with your work accounts
How it goes
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Tell us what's wrong
Call, email or send a message. A sentence is enough to start.
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At your desk, or remotely
We come over, or fix it over the internet through our remote help page.
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Questions are free
Not sure it's worth fixing? Ask first. We'll tell you what isn't worth your money.
Not on the list?
Ask anyway. These are only the everyday ones.