Octachain Русский

Remote help

For when we're on the phone together. We can connect only when you read us the one-time password.

The downloads go up here soon. Until then, stay on the line and we'll walk you through it.

Windows

  1. Open the file you downloaded. There's nothing to install.
  2. If Windows asks whether to let it run, say yes.
  3. Read us the ID and the one-time password in its window.

Windows, in pictures

  1. Step 1

    Your browser shows the download. Click it to open.

  2. Step 2

    If a blue box says Windows protected your PC, click More info , then Run anyway .

  3. Step 3

    Read us the ID and the one-time password , on the left of the window.

Simplified drawings. Your screen may look a little different.

Mac

  1. Open the file and drag RustDesk into Applications. Then open it from there.
  2. In RustDesk, open Settings, then Network. If the fields are gray, click the lock button first. Then paste these two:
    ID server
    Coming soon
    Key
    Coming soon
  3. When your Mac asks, allow Screen Recording and Accessibility for RustDesk in System Settings. Then open RustDesk again.
  4. Read us the ID and the one-time password in its window.

Mac, in pictures

  1. Step 1

    Drag the RustDesk icon onto the Applications folder.

  2. Step 2

    In RustDesk's settings, click Network . Paste our server into ID server and our key into Key , then click Apply .

  3. Step 3

    In System Settings, open Privacy & Security , then Screen Recording, and switch RustDesk on . Then the same under Accessibility.

  4. Step 4

    Read us the ID and the one-time password , on the left of the window.

Simplified drawings. Your screen may look a little different.

On Linux, or something else? Stay on the line and we'll walk you through it.

RustDesk is free, open-source software: its source code is on GitHub. Close its window and the connection ends. What we keep: our privacy policy.